Frequently Asked Questions
How do I calibrate my conductivity/resistivity monitor?
Calibration instructions are available in the product manual provided with each monitor. You can also find detailed guides in our Downloads section.
Are your products suitable for industrial applications?
Yes, our instruments are designed for both laboratory and industrial applications, ensuring accurate and reliable water quality measurements.
What is the warranty period for your products?
All our products come with a 2-year warranty.
How can I contact technical support?
You can reach our technical support team via email or phone. Visit our Contact Us page for detailed contact information.
Do you provide installation services?
No, we are unable to provide installation services. Some of our resale customers are able to provide these services.
What payment methods do you accept?
We accept various payment methods. Details are available during the checkout process.
What should I do if my product arrives damaged?
If your product arrives damaged, please email us at orders@hydrocheck.com immediately for assistance with a replacement.
What products do you offer?
We offer resistivity, conductivity, TDS monitors, and water quality indicators designed for various water treatment applications.
How do I place an order?
You can place an order directly through our online shop or contact us for a quote.
What is water conductivity and resistivity?
Conductivity and resistivity are measures of water’s ability to conduct or resist electrical current, important for assessing water purity.
How can I request a product quote?
You can request a quote by visiting our “Contact/Quote” page and filling out the form.
What is your return/refund policy?
Please refer to our Return/Refund Policy page for detailed information on returns and refunds.
Where can I find product manuals and downloads?
Product manuals and other resources are available in the Downloads section of our website.
Do you ship internationally?
Yes, we offer global distribution for our products. Visit our Global Distribution page for more details.
I have a system that requires a 24 volt power supply. Do you offer that with your 414R-HP?
Our 414R-HP, 414C and 414TDS monitor/controllers can be used in 24 volt systems with a simple switch of a transformer. There is no charge for the upgrade!
Will a 220V power supply work with the Hy-Lite?
Yes. The Hy-Lite can be operated on either 110V or 220V when used with the appropriate power supply. Use the HyTran-A for 110V applications and the HyTran-B for 220V applications.